FAQs

We use Makrolon® polycarbonate which is extremely robust and lightweight at the same time.

They certainly do! Our 3 main sizes are all designed to fit well together allowing you to bring all 3 suitcases on your trip. This includes the 2 set trunk!

Our luggages (both carry on and checked) are designed to fit in most airline standards. We recommend checking with the airline you are flying with.

Yes! Our original and open top checked luggage are expandable and have strong expandable zippers built in.

Our signature Burly carry on luggage has a front pocket built in for convenience and protection for value items.

Yes! Our original carry on has a front tech pocket - suitable for laptop, passport and more. It also locks together with the main zipper.

While our luggages are water resistant, they aren't completely waterproof due to the zipper compartment.

Please kindly use a wet cloth with warm soapy water to clean our hard shell luggages.

We provide a 10 Year Warranty on our luggages (from the date of purchase).

Every piece of Burly luggage comes with a 10 Year Warranty, ensuring repairs or replacement when necessary. This warranty covers manufacturing defects, including issues with the metal corner protectors, wheels, zips, handles, inner accessories, and outer shell.

If anything breaks, we will provide either a full replacement or a repair kit.

Our warranty does not cover general wear and tear such as marks, minor dents, and scratches which may appear on the luggage and luggage accessories with general use.

The warranty covers Australia, New Zealand and Singapore.

Please email us here. We aim to get back to you within one business day.

We currently only ship to New Zealand, Australia and Singapore.

New Zealand orders take 1 to 7 business days.

Australian orders take 3 to 8 business days.

Singapore orders take 5 to 12 working days.

*Please allow another 2 working days for rural deliveries.

Shipping is currently free for New Zealand & Australian orders.

We certainly do! Please get in touch here or email us at support@goburly.com with your quantities and requirements.

We aim to get back to you within one business day.

We evaluate each corparate and bulk order based on several factors. Please kindly contact us with your requirements!

We would love to look into it for you.

We certainly can, depending on the location and quantity.

We currently plant 5 trees per purchase with the hopes of planting as much as possible to reduce CO2 emissions.

We are currently focused on planting in Brazil, Madagascar and parts of Africa. By planting in these locations, it helps to provides jobs, combat poverty and restore ecosystems.

We partner with Veritree to ensure that our trees are tracked.

https://www.veritree.com/impact-hub/burly

Please note this is updated every 6 months, so the number will change accordingly.

The timing can vary depending on planting projects. It can take up to 8 months or as little as a couple of months!